SERVICE WRITER / ADVISOR

SERVICE WRITER/ADVISOR

  • $65k – $85k
  • Employer paid benefits package
  • Monday – Friday 8:00 am – 4:30 pm
  • Located at Lions Gate Marine Centre in North Vancouver

THE ROLE

The Service Writer/Advisor acts as the liaison between Yacht Care and our customers and vendors. The role is responsible for ensuring the customer’s needs are met by coordinating service and parts transactions including performing cost/time estimates, ordering parts, tracking repairs, and scheduling technicians.

RESPONSIBILITIES

  • Ensure strong customer satisfaction through the successful management of products and service delivery
  • Monitor and maintain customer records to check for regular scheduled servicing and future preventative work
  • Prepare cost estimates which includes: sourcing/logging needed parts and the time needed for repairs
  • Communicate and coordinate with customers and technicians regarding customers’ service/repair requirements
  • Provide updates regarding service/repair costs, parts, work and technicians to customers and managers as required
  • Schedule service technicians to conduct required repairs/service
  • Release repaired equipment to customers with an explanation of the work performed and costs associated to ensure customer satisfaction
  • Maintain excellent relationships with vendors

WHO YOU ARE

  • 3+ years experience in a service and/or parts environment such as an auto dealership or service/repair shop (marine industry experience is a valuable asset)
  • You’re a pro at scheduling repairs/service/technicians; parts experience is an asset
  • You’re organized with a problem solving mindset
  • You’re a great communicator and relationship builder with both internal and external customers
  • You’re results driven and action oriented
  • Knowledge of Google Workspace including GQueues is an asset

WHO WE ARE

Yacht Care Systems aspires to be Vancouver’s yacht owners’ partner of choice when it comes to the care and control of one of their most prized possessions.  We provide peace of mind and unlimited enjoyment through a preventive and proactive approach to maintenance and trouble shooting. We strive to ensure that all systems are functioning to the original manufacturer’s standard of reliability and safety.

WHY WORK WITH US

Yacht Care Systems celebrates choice. We know that our team members are the most important part of our business. We trust in our team members to work in a way that provides them the ability to succeed in their work.  What our team members choose as a path towards future work at Yacht Care will be celebrated and supported.   We are an equal opportunity employer and employ personnel without regard to race, ancestry, place of origin, colour, ethnic origin, first language, citizenship, creed, religion, gender, sexual orientation, age, marital status, physical and/or mental handicap or financial ability.  Yacht Care is dedicated to maintaining and promoting a workforce that is diverse and inclusive, so that everyone feels valued, supported, and celebrated.  At Yacht Care, diversity and inclusion strengthens our business, enriches our culture and enables us to deepen our relationships with our team members, our customers and our communities. We are committed to creating an environment where people of diverse backgrounds are excited to bring all of who they are in order to do their best work.

Please submit your resume to careers@yachtcaresystems.com or at http://yachtcaresystems.com/job-listing/

Yacht Care Systems operations center is located at Lions Gate Marine Center. www.yachtcaresystems.com